Professional language for IT

The perfect course for infrastructure managers or IT support staff who need to assist customers and colleagues in a foreign language. You will take online classes with an experienced language trainer who is a native speaker. You also get access to online exercises.

You will learn:

  • IT terms in the foreign language and how to use them
  • To telephone/chat/text, on topics related to IT helpdesk calls and cases
  • To handle inbound and outbound sales calls
  • To prepare and conduct job interviews in an IT context
  • Vocabulary and grammar to communicate fluently
  • To ask questions with empathy and gain the trust of a customer or a recruiter
  • To describe product specifications
  • To troubleshoot computer applications
  • To understand basic computer coding language
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