This is the language training of choice for commercial employees. You will learn the vocabulary and phrases you need to understand your customers and suppliers and to provide excellent service.

• Some of the topics addressed are:
• Creating a welcome environment to make visitors feel at home
• Greeting and meeting visitors, and showing them around
• Presenting your company, products and services
• Negotiating prices, delivery terms and deadlines
• Giving advice and asking questions
• Running a customer service department
• Discussing complaints and conflicts
• Networking
• Talking about branding and marketing
• …

You will practice various conversations and your language trainer will correct your mistakes.