This is the language training of choice for commercial employees. You will learn the vocabulary and phrases you need to understand your customers and suppliers and to provide excellent service.
- Some of the topics addressed are:
- Creating a welcome environment to make visitors feel at home
- Greeting and meeting visitors, and showing them around
- Presenting your company, products and services
- Negotiating prices, delivery terms and deadlines
- Giving advice and asking questions
- Running a customer service department
- Discussing complaints and conflicts
- Talking about branding and marketing
You will practice various conversations and your language trainer will correct your mistakes.