Professional language for buying and selling

This is the language training of choice for commercial employees. You will learn the vocabulary and phrases you need to understand your customers and suppliers and to provide excellent service.

  • Some of the topics addressed are:
  • Creating a welcome environment to make visitors feel at home
  • Greeting and meeting visitors, and showing them around
  • Presenting your company, products and services
  • Negotiating prices, delivery terms and deadlines
  • Giving advice and asking questions
  • Running a customer service department
  • Discussing complaints and conflicts
  • Networking
  • Talking about branding and marketing

You will practice various conversations and your language trainer will correct your mistakes.

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