Privacy Statement

At EUROSPEAK, we ensure that we always comply with European privacy laws (GDPR/AVG). Here’s an overview of the data we collect, why we do it, and how we protect your privacy.

What personal data do we collect?

The data we collect is all related to our training and services. You have the choice to decide what information you want to share with us. If you provide us with your data or a testimonial, we will consider that as your consent for storing it in our database.

Data we collect directly from you:

• Identification: first name, last name, possibly national ID number and address.
• Contact details: phone number, email address, fax number.
• Billing details: bank account number, billing name and address, possibly VAT or company number.
• For trainers/coaches: CV, cover letter, recommendation letters, photo, video, teaching materials, and evaluations from your participants.

Data we collect indirectly:

This can include public data or information you’ve shared publicly, such as details on your website.

Why do we collect your data?

We collect your data to properly execute the training agreement you have with us. This includes services such as language screening, language training, coaching, and administrative support.

• Suppliers: We store your data to place, track, and process orders correctly.
• Trainers/Coaches: We store your data for our selection process and to communicate and support you during your assignments.

We do not use fully automated processes for processing your data, nor do we engage in profiling.

If we wish to use your data or testimonial as a reference, we will first ask for your permission.

Who receives your data?

Within our organization, only the people who need it for their tasks have access to your data. We have implemented measures to protect your data and avoid loss, falsification, or unauthorized disclosure.

Your data may be shared with third parties in specific cases, including:

• Accountants or consultants for tax support.
• IT service providers managing our software.
• E-learning platform providers.
• Auditors for maintaining our quality certifications.
• Social secretariats and temp agencies if you are working as a trainer/coach.
• Government authorities if we are legally required to do so.
• Your clients or colleagues for logistical arrangements or as a reference.

We never sell your data to third parties unless we have obtained your prior consent. In rare cases, we may need to disclose your data due to a legal order or regulatory requirement.

How long do we keep your data?

We keep your data for as long as necessary to achieve the purposes mentioned above, usually between 1 and 5 years. We also comply with any legal retention periods.

Your rights regarding your data

You have several rights to protect your data:

• Access: You can always request to see what data we hold about you.
• Correction: If your data changes (e.g., address or email), please let us know.
• Deletion or restriction: If you believe we are processing your data unjustifiably, you can ask for it to be deleted or restricted.
• Withdrawal of consent: If we process your data based on consent, you can withdraw it at any time, and we will delete your data.

If you believe we are not respecting your rights, you can file a complaint with the supervisory authority.

Contact

If you have any questions regarding your data or wish to exercise your rights, please contact us:

EUROSPEAK NV
 Stassartstraat 49, 1050 Brussels
 Phone: +32 (0)2 511.89.12
 Email: infobr@eurospeak.be